Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the dopeceos.com website and any related products, courses, digital materials, and group programs (collectively, the "Services") offered by Crystal Phan LLC, doing business as DOPE CEOs, an Arizona limited liability company ("Company," "we," "us," or "our"). Please read carefully.

01 Acceptance & Eligibility

These Terms form a binding legal agreement between you ("Client," "User," or "you") and Crystal Phan LLC. You accept these Terms by accessing the website or by completing a purchase through our checkout page, payment processor, or any other authorized channel.

If you are accessing or purchasing on behalf of a business or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you personally and that entity.

You must be at least 18 years of age to purchase. By completing a purchase, you confirm you are of legal age and have the legal capacity to enter into this agreement.

Business-Purpose Confirmation

Our Services are offered for business and professional use. By completing a purchase, you confirm that you are buying for purposes related to your trade, business, craft, or profession, and not as a consumer — unless you indicate otherwise at checkout. Where you purchase as a consumer, Section 08 (Consumer Digital Content Consent) and Section 27 (International Clients) apply to you.

02 Definitions & Scope

For clarity throughout these Terms:

• "Website" / "Services" — the dopeceos.com website and all products, courses, digital materials, and programs offered through it, except any engagement governed by a separate signed agreement.
• "Programs" — paid group programs, cohorts, bootcamps, courses, and similar offerings.
• "Materials" — skills, prompts, templates, frameworks, dashboards, workflows, recordings, workbooks, and other digital assets provided through the Services.
• "Consumer" — an individual purchasing wholly or mainly outside their trade, business, craft, or profession.
• "International Client" — a Client located outside the United States, including in the United Kingdom or European Union.

These Terms are educational and advisory in nature. The Services are not personal coaching, legal advice, tax advice, financial advice, medical advice, or therapy. We provide frameworks and instruction. You make decisions and take action.

03 Website Use & Account

You agree to provide accurate information when using the Website or creating any account, and to keep your login credentials secure. You are responsible for all activity under your account.

Accuracy of Information

Occasionally the Website may contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, availability, promotions, or offers. We reserve the right to correct any such errors and to change or update information, or cancel orders, if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update information except as required by law.

Right to Refuse or Cancel Orders

We reserve the right to refuse any order, and to limit or cancel quantities purchased per person, per household, or per order, in our sole discretion. If we make a change to or cancel an order, we may attempt to notify you using the contact information provided at the time of the order.

High-Risk Transactions

If, in our judgment, a purchase constitutes a high-risk transaction, we may require valid government-issued photo identification and/or verification of the payment method before processing.

04 The Programs & Services

Programs are delivered over a defined period and their inclusions are described on the sales page or checkout at the time of your purchase. Depending on the offering, inclusions may include, without limitation: live group sessions via Zoom or a comparable platform; replay access for a defined period; Materials such as templates, prompts, frameworks, and workbooks; community or Slack access; and package-specific bonuses.

All Services are educational and advisory in nature. We provide instruction and Materials; implementation, decisions, and outcomes are yours.

05 Pricing & Payment

Pricing

Current pricing is published on our sales pages and is subject to change at any time without notice. Your applicable price is the one displayed at the moment your purchase is processed. All pricing is denominated in United States Dollars (USD) unless stated otherwise.

Payment Methods

We accept payment by credit card and other methods listed at checkout, processed through third-party payment processors (e.g., Stripe). All transactions are subject to those processors' terms.

Payment Authorization

By completing your purchase, you authorize the Company (and its payment processor) to charge the full purchase price to your selected payment method. Where a payment plan is offered and selected, you authorize all scheduled installments without further authorization. All installments remain owed regardless of participation or access.

Failed Payments

If any payment fails, we may suspend access until the payment is resolved. Repeated failure may result in termination of your access without refund. Suspension does not reduce or waive any amount owed.

06 International Payments & Fees

All pricing is denominated in USD. International Clients acknowledge that any payment may be subject to additional fees imposed by your bank, card issuer, financial institution, or payment processor — including foreign transaction fees, international processing fees, currency conversion fees, and cross-border transfer charges (collectively, "International Fees").

You are solely responsible for all International Fees. We have no control over and make no representations regarding fees imposed by your financial institution, and we will not reimburse them. The agreed price represents the total amount owed to us in USD; International Fees are separate from and in addition to that amount and do not reduce, offset, or affect your payment obligations. International Clients are advised to consult their bank or payment provider before purchasing.

07 No Refunds

This no-refund policy applies regardless of:

• Whether you attend any session, in whole or in part
• Whether you access, download, or use any Material
• Whether you implement any recommendation, template, skill, or framework
• Whether you achieve any specific business or financial result
• Whether your business circumstances, goals, or priorities change
• Dissatisfaction with results, deliverables, content, or instruction
• Scheduling conflicts, illness, travel, technical issues on your end, or any other personal circumstance
• Your decision to no longer want the Services for any reason
• Termination by either Party

Once payment is processed, your place is reserved and Materials are unlocked or scheduled for delivery. This commitment of resources is the consideration for which payment is made and which precludes refund. By completing your purchase, you expressly waive any right to claim a refund, partial refund, credit, or rollover under any theory.

This Section is subject to Section 08 and to any rights that cannot lawfully be waived under Section 27.

08 Consumer Digital Content Consent

This Section applies where you purchase as a Consumer (including UK and EU Consumers) and the Services include digital content or digital Materials supplied immediately or before any statutory cancellation period would expire.

Where digital content or Materials are made available to you immediately upon purchase, you give your express consent to immediate supply and acknowledge the loss of the cancellation right that would otherwise apply. Where the Services have not yet been supplied and a non-waivable statutory cancellation right applies to you, that right is preserved to the extent required by law, as described in Section 27.

Nothing in this Section removes any right you have where digital content is faulty, not as described, or not fit for purpose under applicable consumer law.

09 Chargebacks

Initiating a chargeback in violation of this Section constitutes a material breach of these Terms. In the event of an improper chargeback:

• We will submit these Terms and your purchase record to the issuing bank as evidence of your agreement
• You agree to reimburse us for all chargeback fees, administrative costs, and reasonable legal fees incurred, to the extent permitted by law
• We may immediately and permanently suspend your access without refund
• We may pursue collection through any lawful means

If you have a billing question or dispute, contact us first at [email protected]. Most issues can be resolved without involving your card issuer. This Section does not purport to remove any chargeback or dispute right you have under your card network's rules or applicable law; it sets out the consequences of a dispute later determined to be improper.

10 Access & Replay Period

Where a Program includes live sessions, they are delivered on the dates and times published on the sales page or in pre-program communications. Replays, where included, are typically made available within twenty-four (24) hours of each live session, subject to platform availability.

Access to Materials and replays is provided for the period stated for that Program. After that period, access may be revoked. We are not obligated to provide ongoing or lifetime access unless expressly stated in your purchase confirmation. You are responsible for downloading or backing up any permitted Materials within the access period, and we are not liable for content you fail to retain before access expires.

11 No Guarantees / Earnings Disclaimer

Specifically, we do not guarantee:

• Any specific revenue, profit, customer count, conversion rate, or business growth
• That any skill, prompt, template, framework, or system will produce specific results in your business
• That you will save any specific amount of time
• That AI tools or platforms (e.g., Claude, ChatGPT, Notion) will continue to function as demonstrated, remain available, or remain priced as currently structured
• Any specific market, industry, or competitive outcome
• That any taught approach will work for your specific business model, industry, jurisdiction, or circumstances

Any examples, case studies, testimonials, screenshots, statistics, or results referenced in marketing or instruction reflect specific individual experiences and are not typical or guaranteed. Your results depend entirely on your own actions, decisions, effort, business model, market conditions, team, capital, and many factors outside our control.

Standard of Care

Services are performed consistent with the general standard of care of similarly situated independent operators and educators. To the extent permitted by law, you waive any higher implied standard of quality or expertise beyond what is expressly stated in these Terms. You acknowledge that running a business involves risk and that no educational program can eliminate that risk.

12 Skills, Templates & AI Output Disclaimer

The Services provide Materials for educational use. All Materials are provided "AS IS" and "AS AVAILABLE" with no warranty of any kind, to the extent permitted by law.

You acknowledge and agree that:

• Effectiveness depends on your input. The output of any prompt, skill, or AI-driven workflow is determined by the inputs, business context, instructions, and configuration you provide.
• AI providers change. Claude, ChatGPT, and other large language model providers update their models, pricing, behavior, and policies, or terminate access, at their sole discretion. We do not control these third-party providers and are not responsible for any change in their behavior or availability.
• Platforms change. Notion, Zoom, Google, GHL, Stripe, and other platforms used in or referenced by the Services may change features, pricing, integrations, or availability at any time.
• Outputs require your review. AI-generated outputs may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, editing, fact-checking, and approving any output before using it in your business.
• No legal/financial/medical reliance. No Material is a substitute for advice from a licensed attorney, accountant, financial advisor, medical professional, or other qualified expert. Do not rely on AI outputs for legal, tax, medical, or compliance decisions.
• Your business is your responsibility. Implementation is solely your responsibility, including evaluating fit, customizing for your context, ensuring compliance with applicable laws, and protecting your data.

We make no warranty that Materials will meet your specific needs, integrate with your specific systems, or continue to function identically as platforms evolve. You assume all risk associated with use of Materials.

13 Client Responsibilities

You agree to:

• Provide accurate information at checkout and during onboarding
• Maintain your own software subscriptions, accounts, and platform access (the Services do not include any third-party software licenses)
• Maintain backups of any data, documents, or work product you generate. We are not responsible for any data loss, corruption, or accidental deletion
• Comply with all applicable laws and the terms of any third-party platforms you use (including AI providers)
• Treat instructors, fellow participants, and Company personnel with respect
• Adhere to community and Slack guidelines, where applicable

14 Schedule & Program Changes

We reserve the right to modify program dates, session times, formats, instructors, content, or replay availability where reasonable, including in response to instructor illness, technology failures, force majeure events, or to improve the Services. Such modifications do not entitle you to a refund.

If a session is canceled, we will use reasonable efforts to reschedule or provide a recorded substitute. We are not obligated to provide private make-up sessions for missed live sessions.

15 Your Purchase Inclusions

Programs may be offered in different packages, levels, tiers, or bundles, and specific inclusions vary by Program and may change over time. What you are entitled to is defined by what your specific purchase included at the time of purchase, as described on the sales page or checkout at that moment.

Purchasing one package, level, or tier does not entitle you to the features, bonuses, sessions, or access included in any other. Features designated for a higher or different package — including but not limited to private 1:1 calls, mastermind or community access, priority access, or added bonuses — are available only to those who purchased that specific package, and only during the applicable Program window.

Inclusions are subject to change. Upgrades or additions to your purchase may be permitted at our sole discretion, subject to availability and payment of any difference.

16 Intellectual Property

Ownership

All Materials, content, frameworks, methodologies, recordings, slides, dashboards, workbooks, branding, trademarks, and related intellectual property associated with the Services are the exclusive property of Crystal Phan LLC or its licensors and are protected by U.S. and international intellectual property laws. These Terms transfer no intellectual property to you.

Limited License

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Materials solely for your own internal business or educational use during your access period. This license terminates automatically upon expiration of your access period or termination of your participation.

Restrictions

You may NOT, without our prior written consent:

• Share, sell, distribute, sublicense, or publicly display any Materials
• Use Materials to create competing courses, programs, masterminds, or training
• Reproduce, copy, scrape, or download Materials except as expressly permitted
• Share login credentials, replay links, or community access with any third party
• Use Materials to train, fine-tune, or improve any AI model
• Remove or obscure any copyright, trademark, or proprietary notice
• Reverse-engineer or attempt to extract source content from any Material

Your Outputs

Work product you create using Materials in your own business is yours, subject to the license restrictions above. We do not claim ownership of your business assets, content, or decisions.

Violation

Any violation of this Section is grounds for immediate termination of your access without refund and may result in legal action including injunctive relief, recovery of damages, and attorneys' fees.

17 Confidentiality

You may be exposed to non-public information about the Company, fellow participants, and Crystal's clients. You agree to keep all such information strictly confidential and not to disclose it outside the Services.

What is shared inside a Program (Slack, sessions, Q&A) stays inside that Program. This includes but is not limited to financial information, client names, internal numbers, business strategies, and personal details shared by other participants. We likewise will not disclose your confidential business information except as required by law or as reasonably necessary to provide the Services. This obligation survives termination indefinitely.

18 Recordings, Consent & Marketing

Our Right to Record

We may record live sessions for replay distribution to enrolled participants and for internal documentation. By participating in any live session, you consent to being recorded. If you appear on camera or speak during a session, your image and voice may be included in the replay distributed to other enrolled participants.

Your Recording is Prohibited

You may NOT record, screen-capture, transcribe, or otherwise capture any live session, replay, or community discussion without our prior written consent. Doing so is a violation of these Terms and may result in immediate termination without refund.

Marketing Use

We may use anonymized or general results, redacted screenshots, and non-identifying references to participant outcomes for marketing purposes without identifying you by name, business, or likeness. Identifying use (testimonials, case studies, named results) requires your express written permission.

19 Group Dynamics Waiver

Programs may be group learning experiences that include cohort discussion, Slack interaction, breakout rooms, and shared Q&A. We do not control the conduct, statements, performance, or business practices of other participants.

You acknowledge that:

• We are not responsible for any statement, advice, recommendation, or action made by another participant
• We are not responsible for any business arrangement, partnership, or transaction you enter into with another participant
• We are not responsible for the conduct of other participants in or outside the Program
• You participate in group discussion at your own risk and discretion

We reserve the right to remove any participant whose conduct disrupts the Program, in our sole discretion, without refund.

20 Affiliate Links & Third-Party Resources

The Website and Services may link to third-party resources. We do not imply any approval, association, sponsorship, endorsement, or affiliation with any linked resource unless specifically stated. Some links may be "affiliate links," meaning we may receive a commission if you click through and purchase. We are not responsible for examining or evaluating, and do not warrant, the offerings or content of any third party, and we assume no liability for the actions, products, services, or content of any third party. Your use of any off-site resource is at your own risk.

21 Limitation of Liability

This limitation applies to claims arising from, among other things:

• Use, misuse, or non-use of any Material, deliverable, or recommendation
• Your business decisions, actions, or inactions
• Your team's, contractors', or partners' actions or inactions
• Third-party platforms, tools, AI providers, or services (including outages, model changes, or pricing changes)
• System failures, data loss, security incidents, or downtime
• Market shifts, regulatory changes, or competitive impacts
• Anything outside our reasonable control

Our total cumulative liability to you, regardless of theory, shall not exceed the total amount you actually paid to us for the Services giving rise to the claim. This limitation applies regardless of whether the claim is based in contract, tort, negligence, strict liability, statute, or any other legal theory, and survives termination.

Some jurisdictions do not allow the exclusion or limitation of certain damages or the exclusion of liability for death or personal injury caused by negligence, fraud, or other liability that cannot lawfully be limited. Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, and portions of this Section may not apply to you.

22 Indemnification

To the extent permitted by law, you agree to indemnify, defend, and hold harmless Crystal Phan LLC, its members, managers, employees, contractors, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your actions, omissions, or business operations
• Your use or misuse of any Material, deliverable, or recommendation
• Your team, contractors, employees, customers, or partners
• Claims by third parties related to your business activities or content
• Your breach of these Terms
• Your violation of applicable law

This obligation survives termination.

23 Independent Contractor

Crystal Phan LLC is an independent service provider. Nothing in these Terms creates an employment, partnership, joint venture, agency, or fiduciary relationship between us. We may serve other clients in any industry without restriction.

24 Non-Disparagement

You agree not to make false, defamatory, or maliciously disparaging public or private statements about the Company, its services, its personnel, or its other clients, including on social media, in reviews, or in private communications. Truthful statements made in legally compelled proceedings are exempt, and this clause shall not be interpreted to prohibit good-faith expression of opinion or factual reviews of your experience. This obligation survives termination.

25 Prohibited Use

The Website, Services, and Materials may not be used: for any unlawful purpose; to solicit unlawful acts; to violate any regulations, rules, or laws; to infringe intellectual property rights; to harass, abuse, defame, or discriminate; to submit false information; to upload viruses or malicious code; to spam, phish, scrape, or crawl; for any obscene or immoral purpose; or to interfere with or circumvent security features. Violations are grounds for immediate termination without refund.

26 Termination

Termination by You

You may discontinue participation at any time. Termination does not entitle you to a refund. All payment obligations remain due and owing.

Termination by Us

We may immediately terminate your access, without refund, if you:

• Fail to make any payment when due
• Engage in abusive, threatening, harassing, or inappropriate conduct toward Company personnel or other participants
• Breach these Terms in any material way
• Initiate an improper chargeback
• Engage in unlawful or fraudulent activity
• Damage the Company's reputation or other participants' experience

Effect of Termination

Upon termination by either Party, your access to sessions, replays, Materials, communities, and any other element ends immediately. The license granted in Section 16 terminates immediately. Any unpaid amounts remain due.

27 International Clients & Cross-Border

These Terms are intended to be governed by the laws of the State of Arizona, United States, as set out in Section 30. Where you are an International Client, the following applies:

Voluntary, Commercial Agreement

You confirm that you are entering into these Terms voluntarily and, except where you purchase as a Consumer, in connection with a business or professional purpose, with full knowledge that these Terms are subject to United States and Arizona law and to arbitration in Maricopa County, Arizona.

Consent to Jurisdiction

To the fullest extent permitted by applicable law, you consent to the dispute resolution and jurisdiction provisions in Sections 28–30 and agree not to challenge them on the grounds of inconvenient forum, subject to any non-waivable rights below.

Non-Waivable Rights — Savings Clause

This means that if you are a Consumer protected by mandatory law in your jurisdiction (for example, certain UK or EU consumer rights), those specific protections continue to apply to you despite any broader language elsewhere in these Terms — but only those protections, and only to the extent they cannot be waived.

UK Clients — Specific Acknowledgment

Clients resident in the United Kingdom acknowledge that, except where purchasing as a Consumer, they enter into these Terms on the basis that this is a commercial arrangement and that they have had a reasonable opportunity to seek independent legal advice. We make no representations regarding the application of UK law to these Terms. Consumer rights that cannot be excluded under UK law are preserved by the savings clause above.

28 Dispute Resolution / Arbitration

Pre-Arbitration Notice

Before either Party initiates arbitration, the complaining Party must first provide the other Party with written notice describing the nature of the claim and the relief sought. The Parties shall have thirty (30) calendar days from the date of that notice to attempt to resolve the dispute in good faith. Only if the dispute remains unresolved after this 30-day cure period may either Party initiate arbitration.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services that is not resolved through the notice-and-cure process shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable). The arbitration shall be conducted in Maricopa County, Arizona, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may not award punitive or exemplary damages.

Small Claims Carve-Out

Notwithstanding the foregoing, either Party may bring an individual claim in small claims court for any dispute within that court's jurisdiction.

Injunctive Relief

The arbitration requirement does not prevent either Party from seeking injunctive or equitable relief in any court of competent jurisdiction to prevent unauthorized use of intellectual property or breach of confidentiality.

Consumer Rights Preserved

If you are a Consumer and mandatory law in your jurisdiction gives you a non-waivable right to bring proceedings in your local courts or prohibits binding pre-dispute arbitration, this Section does not deprive you of that right, as provided in Section 27.

29 Class Action & Jury Trial Waiver

Severability of this Section. The class action waiver, the jury trial waiver, and the arbitration provision in Section 28 are each independent and severable. If any one of them is held unenforceable by a court or arbitrator of competent jurisdiction, that specific provision shall be severed and the remaining provisions shall continue in full force and effect. The unenforceability of the class action waiver does not void the arbitration provision, and the unenforceability of arbitration does not void the jury trial or class action waivers.

30 Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. The federal and state courts located in Maricopa County, Arizona shall have exclusive jurisdiction over any matter not subject to arbitration, subject to any non-waivable rights of Consumers under Section 27. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Shortened Limitations Period

To the extent permitted by law, any claim or cause of action arising out of these Terms or the Services must be filed within one (1) year from the date the claim arose, regardless of any longer period permitted by applicable law, and both Parties waive any longer statute of limitations. This shortened period does not apply where mandatory law prohibits it.

31 Force Majeure

Neither Party is liable for delays or failures caused by events beyond their reasonable control, including natural disasters, government orders, pandemics, power outages, internet failures, third-party platform outages, terrorism, or war. The affected Party must give prompt written notice and use reasonable efforts to mitigate impact. Financial inability is not a force majeure event.

32 Miscellaneous

• Entire Agreement. These Terms (together with the Privacy Policy and any program-specific addendum) constitute the entire understanding between the Parties for the Services and supersede all prior or contemporaneous communications, representations, and understandings, whether written or oral. No prior proposal, email, social media post, marketing copy, or verbal statement modifies these Terms. This does not affect any separate signed services agreement, which governs its own engagement.
• No Modification by Conduct. No course of dealing or accommodation modifies these Terms. Modifications require a written addendum agreed to by both Parties or a posted update as described below.
• Updates to Terms. We may update these Terms from time to time. The current version is always posted at dopeceos.com/terms, with the effective date and version shown at the top. Continued use after an update constitutes acceptance of the updated Terms.
• Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
• Severability. If any provision is held unenforceable, it is limited or severed to the minimum extent necessary and the remainder continues in full force.
• Assignment. You may not assign these Terms without our prior written consent. We may assign without restriction as part of a sale, merger, or transfer of assets.
• Notices. Notice to us must be sent in writing to [email protected]. Notice to you may be sent to the email address you provided at checkout.
• Electronic Signatures & Agreement. Acceptance of these Terms through online purchase or website use is a valid and enforceable agreement under the federal E-SIGN Act and applicable state laws.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Survival. Provisions that by their nature should survive termination — including payment obligations, confidentiality, intellectual property, indemnification, non-disparagement, limitation of liability, dispute resolution, class action waiver, and the shortened limitations period — survive in full force.

33 Contact

Questions about these Terms? Contact:

Crystal Phan LLC (DOPE CEOs)
4960 S Gilbert Rd #1 PMB 419
Chandler, AZ 85249
[email protected]