Terms & Conditions

These Terms & Conditions ("Terms") govern your purchase of and participation in the DOPE CEOs Operator Bootcamp ("Bootcamp" or "Program") offered by Crystal Phan LLC, an Arizona limited liability company ("Company," "we," "us," or "our"). Please read carefully.

01 Acceptance of Terms

These Terms form a binding legal agreement between you ("Client" or "you") and Crystal Phan LLC. You accept these Terms by completing your purchase of the Bootcamp through our checkout page, payment processor, or any other authorized purchase channel.

If purchasing on behalf of a business or other entity, you represent that you have authority to bind that entity. References to "you" include both you personally and any entity you represent.

You must be at least 18 years of age to purchase. By completing your purchase, you confirm you are of legal age and have the legal capacity to enter into this agreement.

02 The Program

The Bootcamp is an educational and training program delivered over a defined cohort period. Standard inclusions are described on the sales page at the time of your purchase and may include, without limitation:

• Live group sessions delivered via Zoom or comparable platform
• Replay access for a defined period
• Templates, prompts, frameworks, workbooks, and other digital materials
• Tier-specific bonuses (which differ between Standard and VIP)

The Bootcamp is educational and advisory in nature. It is not personal coaching, business consulting, legal advice, tax advice, financial advice, medical advice, or therapy. We provide frameworks and instruction. You make decisions and take action.

03 Pricing & Payment

Pricing

Current pricing for each tier is published on our sales page. Pricing is subject to change at any time without notice; your applicable price is the one displayed at the moment your purchase is processed.

Payment Methods

We accept payment by credit card and other methods listed at checkout, processed through third-party payment processors (e.g., Stripe). All transactions are subject to those processors' terms.

Payment Authorization

By completing your purchase, you authorize the Company (and its payment processor) to charge the full purchase price to your selected payment method. Where a payment plan is offered and selected, you authorize all scheduled installments without further authorization.

Failed Payments

If any payment fails, we may suspend access until the payment is resolved. Repeated failure may result in termination of your access without refund.

04 No Refunds

This no-refund policy applies regardless of:

• Whether you attend any session, in whole or in part
• Whether you implement any recommendation, template, skill, or framework
• Whether you achieve any specific business or financial result
• Whether your business circumstances, goals, or priorities change
• Dissatisfaction with results, deliverables, content, or instruction
• Scheduling conflicts, illness, travel, technical issues on your end, or any other personal circumstance
• Your decision to no longer want the Program for any reason
• Termination by either Party

Once payment is processed, your seat in the Bootcamp is reserved and digital materials are unlocked or scheduled for delivery. This commitment of resources is the consideration for which payment is made and which precludes refund.

By completing your purchase, you expressly waive any right to claim a refund, partial refund, credit, or rollover under any theory.

05 Access & Replay Period

Live sessions are delivered on the dates and times published on our sales page or in pre-cohort communications. Replays are made available within twenty-four (24) hours of each live session, subject to platform availability.

Replay access is provided for a defined period (currently eight (8) weeks total: the four-week cohort plus four weeks following its conclusion). After this period, your access will be revoked. We are not obligated to provide ongoing or lifetime access unless expressly stated in your purchase confirmation.

You are responsible for downloading or backing up any permitted materials within the access period. We are not liable for content you fail to retain before access expires.

06 No Guarantees / Earnings Disclaimer

Specifically, we do not guarantee:

• Any specific revenue, profit, customer count, conversion rate, or business growth
• That any skill, prompt, template, framework, or system will produce specific results in your business
• That you will save any specific amount of time
• That AI tools or platforms (e.g., Claude, ChatGPT, Notion) will continue to function as demonstrated, remain available, or remain priced as currently structured
• Any specific market, industry, or competitive outcome
• That any taught approach will work for your specific business model, industry, jurisdiction, or circumstances

Any examples, case studies, testimonials, screenshots, statistics, or results referenced in marketing or instruction reflect specific individual experiences and are not typical or guaranteed. Your results depend entirely on your own actions, decisions, effort, business model, market conditions, team, capital, and many factors outside our control.

You acknowledge that running a business involves risk and that no educational program can eliminate that risk.

07 Skills, Templates & AI Output Disclaimer

The Bootcamp provides skills, prompts, templates, frameworks, dashboards, Notion workflows, and other digital assets (collectively, "Materials") for educational use. All Materials are provided "AS IS" and "AS AVAILABLE" with no warranty of any kind.

You acknowledge and agree that:

• Effectiveness depends on your input. The output of any prompt, skill, or AI-driven workflow is determined by the inputs, business context, instructions, and configuration you provide.
• AI providers change. Claude, ChatGPT, and other large language model providers update their models, change their pricing, modify their behavior, change their policies, or terminate access at their sole discretion. We do not control these third-party providers and are not responsible for any change in their behavior or availability.
• Platforms change. Notion, Zoom, Google, GHL, Stripe, and other software platforms used in or referenced by the Bootcamp may change features, pricing, integrations, or availability at any time.
• Outputs require your review. AI-generated outputs may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, editing, fact-checking, and approving any output before using it in your business.
• No legal/financial/medical reliance. No skill, template, prompt, or framework is a substitute for advice from a licensed attorney, accountant, financial advisor, medical professional, or other qualified expert. Do not rely on AI outputs for legal, tax, medical, or compliance decisions.
• Your business is your responsibility. Implementation in your business is solely your responsibility, including evaluating fit, customizing for your context, ensuring compliance with applicable laws, and protecting your data.

We make no warranty that Materials will meet your specific needs, integrate with your specific systems, or continue to function identically as platforms evolve. You assume all risk associated with use of Materials.

08 Client Responsibilities

You agree to:

• Provide accurate information at checkout and during onboarding
• Maintain your own software subscriptions, accounts, and platform access (the Bootcamp does not include any third-party software licenses)
• Maintain backups of any data, documents, or work product you generate during the Program. We are not responsible for any data loss, corruption, or accidental deletion
• Comply with all applicable laws and the terms of any third-party platforms you use (including AI providers)
• Treat instructors, fellow participants, and Company personnel with respect
• Adhere to community and Slack guidelines, where applicable

09 Schedule & Cohort Changes

We reserve the right to modify cohort dates, session times, session formats, instructors, content, or replay availability where reasonable, including in response to instructor illness, technology failures, force majeure events, or to improve the Program. Such modifications do not entitle you to a refund.

If a session is canceled, we will use reasonable efforts to reschedule or provide a recorded substitute. We are not obligated to provide private make-up sessions for missed live sessions.

10 Intellectual Property

Ownership

All Materials, content, frameworks, methodologies, recordings, slides, dashboards, workbooks, branding, and related intellectual property associated with the Bootcamp are the exclusive property of Crystal Phan LLC or its licensors and are protected by U.S. and international intellectual property laws.

Limited License

Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Materials solely for your own internal business or educational use during your access period. This license terminates automatically upon expiration of your access period or termination of your participation.

Restrictions

You may NOT, without our prior written consent:

• Share, sell, distribute, sublicense, or publicly display any Materials
• Use Materials to create competing courses, programs, masterminds, or training
• Reproduce, copy, scrape, or download Materials except as expressly permitted
• Share login credentials, replay links, or community access with any third party
• Use Materials to train, fine-tune, or improve any AI model
• Remove or obscure any copyright, trademark, or proprietary notice
• Reverse-engineer or attempt to extract source content from any Material

Your Outputs

Work product you create using Materials in your own business is yours, subject to the license restrictions above. We do not claim ownership of your business assets, content, or decisions.

Violation

Any violation of this Section is grounds for immediate termination of your access without refund and may result in legal action including injunctive relief, recovery of damages, and attorneys' fees.

11 Confidentiality

You may be exposed to non-public information about the Company, fellow participants, and Crystal's clients during the Bootcamp. You agree to keep all such information strictly confidential and not to disclose it outside the Program.

What is shared inside the Bootcamp (Slack, sessions, Q&A) stays inside the Bootcamp. This includes but is not limited to financial information, client names, internal numbers, business strategies, and personal details shared by other participants.

This obligation survives termination of your participation indefinitely.

12 Recordings, Consent & Marketing

Our Right to Record

We may record live sessions for replay distribution to enrolled participants and for internal documentation. By participating in any live session, you consent to being recorded. If you appear on camera or speak during a session, your image and voice may be included in the replay distributed to other enrolled participants.

Your Recording is Prohibited

You may NOT record, screen-capture, transcribe, or otherwise capture any live session, replay, or community discussion without our prior written consent. Doing so is a violation of these Terms and may result in immediate termination without refund.

Marketing Use

We may use anonymized or general results, redacted screenshots, and non-identifying references to participant outcomes for marketing purposes without identifying you by name, business, or likeness. Identifying use (testimonials, case studies, named results) requires your express written permission.

13 Group Dynamics Waiver

The Bootcamp is a group learning experience that may include cohort discussion, Slack interaction, breakout rooms, and shared Q&A. We do not control the conduct, statements, performance, or business practices of other participants.

You acknowledge that:

• We are not responsible for any statement, advice, recommendation, or action made by another participant
• We are not responsible for any business arrangement, partnership, or transaction you enter into with another participant
• We are not responsible for the conduct of other participants in or outside the cohort
• You participate in group discussion at your own risk and discretion

We reserve the right to remove any participant whose conduct disrupts the cohort, in our sole discretion, without refund.

14 Tier Separation (Standard / VIP)

The Bootcamp is offered in multiple tiers (currently Standard and VIP). Each tier includes specifically defined features. Purchase of one tier does not entitle you to features of another tier.

VIP-tier features (including but not limited to private 1:1 strategy calls, full-day Slack mastermind access, and priority instructor access) are available only to VIP-tier purchasers and only during the active cohort window.

Tier features are subject to change. Mid-cohort tier upgrades may be permitted at our sole discretion subject to availability and payment of the difference.

15 Limitation of Liability

This limitation applies to claims arising from, among other things:

• Use, misuse, or non-use of any Material, deliverable, or recommendation
• Your business decisions, actions, or inactions
• Your team's, contractors', or partners' actions or inactions
• Third-party platforms, tools, AI providers, or services (including outages, model changes, or pricing changes)
• System failures, data loss, security incidents, or downtime
• Market shifts, regulatory changes, or competitive impacts
• Anything outside our reasonable control

Our total cumulative liability to you, regardless of theory, shall not exceed the total amount you actually paid to us for the Bootcamp. This limitation applies regardless of whether the claim is based in contract, tort, negligence, strict liability, statute, or any other legal theory, and survives termination.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so portions of this Section may not apply to you.

16 Indemnification

You agree to indemnify, defend, and hold harmless Crystal Phan LLC, its members, managers, employees, contractors, and agents from any and all claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your actions, omissions, or business operations
• Your use or misuse of any Material, deliverable, or recommendation
• Your team, contractors, employees, customers, or partners
• Claims by third parties related to your business activities or content
• Your breach of these Terms
• Your violation of applicable law

This obligation survives termination.

17 Independent Contractor

Crystal Phan LLC is an independent service provider. Nothing in these Terms creates an employment, partnership, joint venture, agency, or fiduciary relationship between us. We may serve other clients in any industry without restriction.

18 Non-Disparagement

You agree not to make false, defamatory, or maliciously disparaging public or private statements about the Company, its services, its personnel, or its other clients, including on social media, in reviews, or in private communications. Truthful statements made in legally compelled proceedings are exempt, and this clause shall not be interpreted to prohibit good-faith expression of opinion or factual reviews of your experience.

This obligation survives termination.

19 Prohibited Use

The Bootcamp, Materials, and any associated platforms may not be used for any unlawful purpose, harassment of any person, infringement of any third-party rights, or any activity outside the intended educational scope. Violations are grounds for immediate termination without refund.

20 Chargebacks

Initiating a chargeback in violation of this Section constitutes a material breach of these Terms. In the event of an improper chargeback:

• We will submit these Terms and your purchase record to the issuing bank as evidence of your agreement
• You agree to reimburse us for all chargeback fees, administrative costs, and reasonable legal fees incurred
• We may immediately and permanently suspend your access without refund
• We may pursue collection through any lawful means

If you have a billing question or dispute, contact us first at [email protected]. Most issues can be resolved without involving your card issuer.

21 Termination

Termination by You

You may discontinue participation at any time. Termination does not entitle you to a refund. All payment obligations remain due and owing.

Termination by Us

We may immediately terminate your access, without refund, if you:

• Fail to make any payment when due
• Engage in abusive, threatening, harassing, or inappropriate conduct toward Company personnel or other participants
• Breach these Terms in any material way
• Initiate an improper chargeback
• Engage in unlawful or fraudulent activity
• Damage the Company's reputation or other participants' experience

Effect of Termination

Upon termination by either Party, your access to live sessions, replays, Materials, communities, and any other Program element ends immediately. The license granted in Section 10 terminates immediately. Any unpaid amounts remain due.

22 Dispute Resolution / Arbitration

Pre-Arbitration Notice

Before either Party initiates arbitration, the complaining Party must first provide the other Party with written notice describing the nature of the claim and the relief sought. The Parties shall have thirty (30) calendar days from the date of that notice to attempt to resolve the dispute in good faith. Only if the dispute remains unresolved after this 30-day cure period may either Party initiate arbitration.

Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms, the Bootcamp, or the relationship between the Parties that is not resolved through the notice-and-cure process shall be resolved exclusively through binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable). The arbitration shall be conducted in Maricopa County, Arizona, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator may not award punitive or exemplary damages.

Small Claims Carve-Out

Notwithstanding the foregoing, either Party may bring an individual claim in small claims court for any dispute within that court's jurisdiction.

Injunctive Relief

The arbitration requirement does not prevent either Party from seeking injunctive or equitable relief in any court of competent jurisdiction to prevent unauthorized use of intellectual property or breach of confidentiality.

23 Class Action & Jury Trial Waiver

If a court of competent jurisdiction holds the class action waiver unenforceable, the entire arbitration provision shall be null and void, and the dispute shall proceed in court (subject to the jury trial waiver and the venue and choice-of-law provisions of these Terms).

24 Governing Law

These Terms are governed by the laws of the State of Arizona, without regard to conflict-of-laws principles. The federal and state courts located in Maricopa County, Arizona shall have exclusive jurisdiction over any matter not subject to arbitration.

Shortened Limitations Period

Any claim or cause of action arising out of these Terms or the Bootcamp must be filed within one (1) year from the date the claim arose, regardless of any longer period permitted by applicable law. Both Parties expressly waive any longer statute of limitations.

25 Force Majeure

Neither Party is liable for delays or failures caused by events beyond their reasonable control, including natural disasters, government orders, pandemics, power outages, internet failures, third-party platform outages, terrorism, or war. The affected Party must give prompt written notice and use reasonable efforts to mitigate impact. Financial inability is not a force majeure event.

26 Miscellaneous

• Entire Agreement. These Terms (together with the Privacy Policy and any addendum) constitute the entire understanding between the Parties and supersede all prior or contemporaneous communications, representations, and understandings, whether written or oral. No prior proposal, email, social media post, marketing copy, or verbal statement modifies these Terms.
• No Modification by Conduct. No course of dealing or accommodation modifies these Terms. Modifications require a written addendum agreed to by both Parties (or a posted update to these Terms as described below).
• Updates to Terms. We may update these Terms from time to time. The current version is always posted at dopeceos.com/bootcamp-tcs. Continued participation after an update constitutes acceptance of the updated Terms.
• Waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.
• Severability. If any provision is held unenforceable, the remainder continues in full force.
• Assignment. You may not assign these Terms without our prior written consent. We may assign without restriction.
• Notices. Notice to us must be sent in writing to [email protected]. Notice to you may be sent to the email address you provided at checkout.
• Electronic Signatures & Agreement. Acceptance of these Terms through online purchase is a valid and enforceable agreement under the federal E-SIGN Act and applicable state laws.
• Headings. Section headings are for convenience only and do not affect interpretation.
• Survival. Provisions that by their nature should survive termination, including payment obligations, confidentiality, intellectual property, indemnification, non-disparagement, limitation of liability, dispute resolution, and class action waiver, survive in full force.

27 Contact

Questions about these Terms? Contact:

Crystal Phan LLC
4960 S Gilbert Rd #1 PMB 419
Chandler, AZ 85249
[email protected]