Fractional COO + Integrator | Dope CEOs
Fractional COO + Integrator

We're in it with you.

You tell me what's broken. I

Your right-hand person. Your second-in-command. The one who takes the vision out of your head and turns it into a running business.

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Crystal Phan
Crystal working with client
Real talk

You've outgrown the advice. You need the execution.

You know what needs to happen. But you're still the one doing all of it because the gap between knowing the plan and having someone execute it alongside you is where most founders stall.

You're too close to see what's leaking, what's out of order, and which problem to solve first. You need someone who catches problems before they become expensive, notices what's bleeding quietly, and puts things in the right sequence.

I listen first, act second. I spend the first weeks understanding your business, your people, and your real pain points before building anything.

When to hire a Fractional COO + Integrator:

You're still the chief everything officer and growth is outpacing your ability to execute

Projects are stalled because nobody owns them and you don't have time to build it yourself

You need a strategic second-in-command not a task manager or VA

Hiring a full-time COO doesn't make sense yet but the work needs to get done now

You have the budget and can't afford to wait another quarter

Not a firm. Not a roster. Not McKinsey. This is Crystal, directly in your business, as hands-on as if I were your full-time COO. You're not another number. You're the only business I'm thinking about when I'm working on yours.

EcommerceBrick and MortarService BusinessesVideo ProductionBeauty + LashCoaching + ConsultingReal EstateDigital ProductsDoor to DoorCorporate Sales EcommerceBrick and MortarService BusinessesVideo ProductionBeauty + LashCoaching + ConsultingReal EstateDigital ProductsDoor to DoorCorporate Sales

Whatever the problem is, we solve it.

Every engagement starts with what's actually broken. Click below to see the kinds of things we build and fix.

Your business runs on you. We fix that.

You're answering the same questions, managing everything in your head, and nothing is written down. We come in and build the systems so the business runs whether you're in it or not. SOPs your team can actually follow. A project dashboard so you can see what's moving. A client tracker so nothing falls through the cracks. One client was spending 10 hours on proposals. We built a system that does it in 15 minutes.

Your offers are confusing and you're leaving money on the table.

You've got three offers but nobody can explain the difference. Your pricing doesn't match the value. You're attracting the wrong clients. We restructure your offers so they make sense, reprice them so you actually keep the profit, and build the delivery model so you're not trading time for money. One client thought she had a revenue problem. We fixed the wrong services in the chair. 3% to 20%.

The stuff on your list for 6 months gets done.

Your website needs a revamp. Your funnel doesn't exist. You need a sales page that actually converts. We build it. All of it. Websites, funnels, sales pages, proposal generators, landing pages, email sequences, client portals. One client needed a full website, podcast launch, offer architecture, ad ecosystem, and funnel infrastructure. We executed the entire thing.

You need someone to think with, not just bounce ideas off.

You're sitting on a decision about hiring, or killing an offer, or raising your prices, and you don't have anyone who gets your business well enough to actually help. Weekly or biweekly calls where we work through the hard calls together. Not theory. Just someone who's been where you are telling you what they'd do and why.

Stop doing manually what a tool could do for you.

You're writing every email by hand. Your client intake is a Google Form that goes nowhere. We build AI-powered tools that do the repetitive work: proposal generators, client intake systems, content tools, tracking dashboards, follow-up automations. What used to take a team of 10 gets built by one person who knows how to make the tools do the heavy lifting.

"Retroactively, I wish Crystal would have been in my business six months earlier."

Kim, Business Mentor

Real examples

Some of what we've built.

Every business has a different problem. Here are real things we've built inside real businesses.

Proposal generator that turned 10-hour proposals into 15-minute ones

Full website + funnel from strategy to launch in 30 days

Financial model that showed exactly where $60K in profit was hiding

Offer restructure that turned 3 confusing services into a clear ladder

Client dashboard tracking recurring revenue, retention, and pipeline

AI-powered podcast tool that turns transcripts into SEO descriptions with CTAs

Pricing calculator that lets clients build their own proposals in real time

Complete client experience rebuilt from first touch to final delivery

Sales page + ad ecosystem for a podcast launch that converted from day one

The shift

Here's what happens when you have an operator inside your business.

By the afternoon, your brain isn't fried from a thousand tiny decisions. You actually have mental space left for the work that lights you up instead of drains you.

Projects that have been sitting for months actually get done. Not because you finally found time. Because someone else owns them now and they're getting built while you lead.

You stop being the answer to every question. Your team has systems, your clients have a clear experience, and the business moves whether you're in it or not.

You're closing your laptop knowing you're done. Actually done. Not "I should probably work on this tonight" done. You can be present with the people you love without that nagging guilt.

Money stops leaking in places you couldn't see. Because someone with fresh eyes is watching the full picture and catching it before it adds up.

You start seeing your business as something to lead, not something to survive. That's the shift. That's what an embedded operator does.

Crystal Phan
The difference

What actually works.

What doesn't work:

Hiring a $200K COO when you're doing $500K in revenue
Bringing on someone new and spending 6 months training them before they're useful
Paying an agency that checks boxes but doesn't understand your business
Buying another course that sits in your inbox while nothing changes
A coach who tells you what to do but leaves you to figure out how

What actually works:

Someone who can think about your business AND build the thing — not one or the other
Results from day one — not 3 months of "getting up to speed"
A second pair of eyes not stuck in your day-to-day — seeing what you can't because you're too close
Someone who spots where money is leaking before it adds up — and fixes it in the right order
Not a firm. Not a roster. The person who built five businesses, now inside yours.

"She helped us shift from wanting to operate like a real company to actually operating like one."

Alex, Video Production

Dope CEOs proven process

How we partner.

01
Day 0

Meet + Vibe

Discovery call. We figure out if we're the right fit. I learn your business, your constraint, and what you actually need.

02
Week 1

Align

If there's a match, I scope the engagement around your actual needs. Goals defined. Deliverables mapped.

03
Week 2

Custom Proposal

Clear proposal with scope, deliverables, cadence, and investment. No surprises. No vague retainers.

04
Day 1

Partner

I'm inside your business. Results from day one with an initial plan that starts producing while we build the long-term infrastructure.

05
Ongoing

Compound

Systems hold. Projects complete. Each quarter builds on the last. The business grows without depending on you.

Dope CEOs in action

The challenge. The build. The outcome.

Alex — Video Production

Proposals were taking 10+ hours each

Client experience was slow and inconsistent. Proposals weren't converting. He thought it was a lead problem.

Full pricing calculator, proposal generator, ROI tracker, project dashboard rebuilt. 4 proposals in half the time.

Kim — Business Mentor

"I don't need a funnel."

No infrastructure for new leads. Too in the weeds to execute on the vision she already had.

Full website, podcast launch, offer architecture, ad ecosystem, sales pages, funnel infrastructure. Executed.

Lily — Lash Studio

Revenue was the goal. Profit was the problem.

Wrong services filling the chair. Cost leaking quietly. She thought she needed more clients.

3% to 20% profit margins. $75K in new profit. Without adding a single new client.

What this level of support actually costs.

Full-time COO

$150K-$250K
per year + equity + benefits

New hire ramp-up

3-6 months
before any real impact

Fractional COO

Starts at $3K
per month. Impact from day one.

What founders say.

"Retroactively, I wish Crystal would have been in my business six months earlier."
Kim
Business Mentor
Full website, podcast launch, offer architecture, funnel infrastructure. Executed.
"She helped us shift from wanting to operate like a real company to actually operating like one."
Alex
Video Production
4 proposals in half the time it took to do 1.
"I finally have a way to think instead of just reacting."
Lily
Lash Studio Owner
3% to 20% profit margins. $75K in new profit.
"I wouldn't have gotten over that hump if it wasn't for Crystal."
Kalie
Social Media Manager
From 2 jobs to full-time in business. $30K launches.
Custom engagement
Fractional COO + Integrator
Fully embedded. Scoped to your business.
Starts at $3K
per month
Discovery call to scope the engagement
Custom proposal based on your business needs
Crystal + team embedded in your operations
Weekly or biweekly strategy calls
Full execution on systems, builds, and infrastructure
Book a Discovery Call

Retainer

Ongoing embedded operations. Consistent rhythm, compounding results.

Project-Based

Scoped builds with a clear start, deliverable, and end.

Who this is for.

This is for you if:

You've proved the business and growth is outpacing your ability to operate alone
You need a strategic second-in-command who builds, not just advises
Hiring full-time doesn't make sense yet but the work needs to happen now
Projects and systems are stalled because nobody owns them
You want someone who listens first, then executes with precision
You're ready to stop being the bottleneck

This is not for you if:

x
You want advisory only (that's the COO Office)
x
You want a one-time diagnostic (that's the Intensive)
x
You're pre-revenue or still validating the business
x
You want to micromanage every decision
x
You're looking for a VA or task manager
x
You need a meeting facilitator, not an operator
Crystal Phan
Your challenger. Your second brain.

Built by a founder who's been where you are.

I worked the 9-to-5 for a decade, built businesses entirely on me, then started applying what I taught Fortune 500 companies. The real goal isn't just profit. It's capacity.

Five businesses across ecommerce, brick and mortar, digital, and service. Exited a 14-person company at 25% profit in a 4-hour work week. Seven-figure net worth by 32.

Computer shuts down by 4 PM daily. Because being a dope CEO is about living a dope life. That's the brand.

Frequently asked.

How do I know if I'm ready? +
You're ready when you can't keep being the chief everything officer. Growth is outpacing your ability to execute, projects are stalled, and you need a strategic second-in-command. If the business works but depends entirely on you, you're ready.
What results in the first 30/60/90 days? +
First 30 days: listening, learning, diagnosing. Initial plan producing results immediately. Days 30-60: systems being built, projects moving, rhythm established. Days 60-90: infrastructure holding, team aligned, business less dependent on you.
What happens after the engagement? +
You keep everything we build. From there, elevate someone internally, transition to a lighter advisory cadence through the COO Office, or continue the engagement. The foundation holds.
Fractional COO vs. project manager? +
A project manager manages tasks. I provide strategic leadership, decision support, and hands-on execution. I'm not tracking your to-do list. I'm building the operational backbone of your business.
How is this different from the COO Office? +
The COO Office is advisory: I guide, you execute. Fractional COO + Integrator means I'm executing alongside you. Systems get built, proposals go out, infrastructure gets created inside your business.
How much time in my business? +
We focus on outcomes, not hours. Consistent weekly rhythm defined in the proposal based on what your business needs.
Retainer vs. project-based? +
Retainer is ongoing embedded operations. Project-based is a scoped build with clear start and end: website launch, system build, offer restructure. Both start with a discovery call.
Can I start with the Intensive? +
Absolutely. The Intensive finds the real problem in 30 days. If the solution needs embedded execution, we move into Fractional COO from there. 50% of your Intensive investment gets credited.
Do you bring a team? +
When the engagement calls for it. I'm the strategic lead with execution support when needed. You get outcomes, not tasks to manage.
Am I just another number? +
The opposite. This isn't a firm with a roster of consultants. This is Crystal, directly in your business. Every engagement is intimate. You're the only business I'm thinking about when I'm working on yours.
Ready?

You built the business. Let us run it.

Every engagement starts with a conversation. If there's a fit, I'll build a custom proposal scoped to exactly what your business needs. I got you. Let's go.

Book a Discovery Call